Why does my water smell like chlorine?

The reason your water may have a slight odor of chlorine is that our goal is to ensure that all customers have safe, quality drinking water. This means the customer at the end of the line has a slightly different residual than customers at the beginning of a line. To make sure that all of the water reaches all of our customers within the correct levels, we are adjusting and testing the water on a daily basis. Upon initial start-up we slightly overfeed the chlorine so as to have a sufficient residual at the ends of the distribution system. Since day one we have been adjusting the feed rate down to lower levels while checking the residual. We have to do this at a slow pace so we do not feed lower than what our actual chlorine need is. Customers that live closest to the water plant may notice this for a longer period of time due to their close proximity to the water plant, whereas before, the water they were getting came all the way from Cove City. The water is SAFE and within state standards, even with the slight odor. We are working towards a perfect balance for all of our customers. We thank you for your patience while we ensure you have the best water possible.

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1. What are Craven County Water’s hours of operation?
2. What areas are serviced by Craven County Water?
3. How do I set up Craven County Water service?
4. Why do I have to show my ID?
5. What is Craven County Water’s current rate schedule?
6. Does Craven County Water service my sewer too?
7. Does Craven County Water service trash collection?
8. Does Craven County Water send out bills via email?
9. Why do I have to give you my account number to get any information when I call the office?
10. When is my Craven County Water bill due?
11. When is my disconnection date?
12. What if I cannot pay my bill?
13. What do I do if I have a leak?
14. Why did my water change?
15. Is my water going to be hard?
16. Why does my water smell like chlorine?
17. Will you test the water at my house?